Frequently Asked Questions

Yes. We don't count your data. Your only limit is concurrent connections, and we tell you exactly what that limit is. Thread count × 2 = max Mbps. No fair use policy. No hidden throttling. No data caps.

Your thread count × 2 = your maximum Mbps. 100 threads = 200 Mbps. 500 threads = 1 Gbps. 1,000 threads = 2 Gbps. We publish this formula and back it with our Speed Guarantee. If speeds drop below 50% of your published max for 24+ hours, we credit your account automatically.

85M+ residential IPs from ISPs in 195+ countries. These are real residential IPs, not datacenter IPs relabeled as residential.

HTTP, HTTPS, and SOCKS5. Works with every major automation tool: Scrapy, Puppeteer, Selenium, Playwright, custom scripts, and more. Authenticate via IP whitelist or username/password.

Country, city, and ISP-level targeting across 195+ countries. Choose your location at the connection level. Different connections can target different locations simultaneously.

Random rotation gives you a new IP with every request. Sticky sessions let you maintain the same IP for longer tasks. Choose whichever fits your workload.

Three plans: Starter ($79/mo), Growth ($249/mo), and Scale ($499/mo). Annual billing saves 17% (2 months free). All plans include unlimited bandwidth, the Speed Guarantee, Locked-In Pricing, and 99.9% Uptime Guarantee. See full plan comparison.

No. Your rate is locked for 12 months. No per-GB charges, no "premium geo" upcharges, no overage fees. The price on your invoice is the price you agreed to.

Yes. Upgrade or downgrade at any time. Changes take effect on your next billing cycle. No fees for changing plans.

10-day money-back guarantee on all plans. Full refund to your payment method, not account credits. If you're not satisfied, you get your money back.

Pay $10, get 10 full days on your chosen plan at full thread count and full speed. Run your actual workload. Test our IPs against your target sites. If we don't perform, you don't continue. No auto-billing. No commitment.

Full plan. Full thread count. Full speed. Full IP pool. It's your actual plan running your actual tasks for 10 days. Not a sandbox, not a teaser.

Nothing happens automatically. There's no auto-billing. If you want to continue, you choose your plan and billing cycle. If you don't, your access simply ends.

No. We see your connection metrics like speed, uptime, and thread usage. We never see where your traffic goes or what you do with it. Your activity is your business.

Account information (email, payment details via our billing provider), and connection metrics (speed, uptime, thread usage). We do not log traffic destinations, URLs accessed, or content transferred through our proxies. Read our full privacy policy.

Not a ticket queue. Not a chatbot. Concierge support from people who understand proxies, rotation, and geo-targeting. Growth and Scale plans get a dedicated concierge. Starter plans get priority queue access.

Migration support for customers switching from another provider. Our concierge team helps with connection setup and makes the transition painless. Included free on Growth and Scale plans.

We typically respond within 4 hours during business hours. Dedicated concierge customers (Growth and Scale) get faster, priority responses.

ScaleProxy works with every major automation tool and framework: Scrapy, Puppeteer, Selenium, Playwright, cURL, Python requests, custom scripts, and more. Any tool that supports HTTP/HTTPS/SOCKS5 proxies will work.

Yes. Full API access is included with every plan. Programmatic control over your proxy configuration, rotation settings, and connection management.

We publish our speed formula instead of hiding limits in fine print. We lock your price for 12 months. We offer a proxy concierge, not a ticket queue. We help you migrate with Seamless Switch. And we let you test everything with the $10 for 10 days trial before committing. Ask any other provider if they'll match all six of those.