Privacy Policy

Effective date: April 3, 2026

ScaleProxy ("we," "us," or "our") operates the website scaleproxy.com and provides unmetered residential proxy services. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

Personal Data

When you create an account, subscribe to a plan, or contact us, we may collect the following personal information:

• Email address
• First name and last name
• Billing address (city, state/province, ZIP/postal code, country)
• Payment information (processed securely through our billing provider; we do not store full credit card numbers)
• Any information you voluntarily provide through support requests or contact forms

We may also collect identity verification documents (such as government-issued ID or proof of address) where required for account verification or compliance purposes.

Usage Data

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited on our website and time spent on those pages
• Referring website or source
• Date and time of your visit

Connection Metrics

When you use our proxy service, we collect connection-level metrics to maintain service quality, enforce plan limits, and honour our service guarantees. These metrics include:

• Connection speed and throughput
• Uptime and connection status
• Thread/concurrent connection usage
• Connection timestamps and duration
• Data transfer volume (for service monitoring, not billing)
• Geo-targeting selections (country, city, ISP)

Information We Do Not Intentionally Collect

We do not intentionally log, monitor, or store:

• The websites or URLs you access through our proxy service
• The content of data transferred through our proxies
• Your browsing activity or traffic destinations
• Biometric information
• Protected classification characteristics (race, religion, sexual orientation, etc.)
• Professional or employment information
• Education records

Our proxy infrastructure is designed to route your traffic without inspecting or recording its content or destination. However, certain technical processes inherent to network operations (such as DNS resolution and connection routing) may transiently process destination information without logging it.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing our service: To create and manage your account, process payments, deliver proxy access, and provide customer support.
• Service quality: To monitor connection metrics, enforce plan limits (thread counts, speed caps), and honour our Speed Guarantee, Uptime Guarantee, and other service commitments.
• Communication: To send you service-related notifications, respond to support requests, and provide information about your account or subscription.
• Marketing: To send promotional communications where you have opted in. You can unsubscribe from marketing emails at any time.
• Security and fraud prevention: To detect and prevent fraudulent activity, abuse of our service, or violations of our Terms of Service.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. These fall into four categories:

• Essential cookies: Required for the website to function. These handle authentication, session management, and security. You cannot opt out of these.
• Functional cookies: Remember your preferences (such as pricing toggle state, language, or region). These are persistent and improve your experience.
• Analytics cookies: Help us understand how visitors use our website, which pages are most popular, and how users navigate between pages. We use this data to improve our website.
• Marketing cookies: Used to track the effectiveness of our advertising and deliver relevant content. These are set by third-party services.

You can control cookies through your browser settings. Blocking essential cookies may affect website functionality.

4. Third-Party Services

We use the following third-party services to operate our business. Each has its own privacy policy governing how it handles your data:

• aMember — Subscription billing, payment processing, and member account management.
• GoHighLevel — Customer relationship management (CRM), email communications, and support pipeline tracking.
• Cloudflare — Website hosting, content delivery, security, and performance optimisation.
• Google Analytics — Website traffic analysis and visitor behaviour insights.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this policy:

• Account data: Retained while your account is active and for a reasonable period after cancellation to handle any outstanding billing, support, or legal matters.
• Connection metrics: Retained for a limited period necessary to monitor service quality, honour guarantees, and resolve disputes.
• Usage data: Retained in aggregated, anonymised form for analytics. Individual-level usage data is retained for a shorter period.
• Support communications: Retained for as long as necessary to provide ongoing support and maintain service records.

When data is no longer needed, we delete or anonymise it. If deletion is not technically feasible (for example, data in backups), we ensure it remains protected and isolated from further processing.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights Under the Australian Privacy Act

If you are located in Australia, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete personal information.
• Complaint: If you believe we have breached the APPs, you can lodge a complaint with us. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

8. Your Rights Under the GDPR (European Economic Area)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate personal data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Data portability: Request your data in a structured, machine-readable format.
• Restriction: Request restriction of processing of your personal data.
• Objection: Object to the processing of your personal data.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

You may also lodge a complaint with your local Data Protection Authority.

9. Your Rights Under the CCPA (California)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to know: You can request disclosure of the categories and specific pieces of personal information we collect.
• Right to delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to opt out: You can opt out of the sale of your personal information. We do not sell personal information.
• Non-discrimination: We will not discriminate against you for exercising your privacy rights.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Effective date" at the top. We encourage you to review this page periodically.

Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a complaint about how we handle your data, please contact us:

• Email: privacy@scaleproxy.com
• Contact form: scaleproxy.com/contact

For Australian residents, if you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.